OUR COMMITMENT TO YOU

Agent training and updates through webinars, in-person visits or virtual sessions.

Updated materials annually (eg prospectus, admissions guidelines, scholarship details).

Regular communication via email, calls, Microsoft Teams and webinars.

Meet the 48-hour application turnaround time agreed in the service level agreement.

YOUR SERVICE LEVEL AGREEMENT

AREA
COMMITMENT
TARGET
Communication
The International Office will respond to your enquiries promptly and provide support at every stage of the client journey.
24-hour response time to your enquiries, during university working hours.
Training
Our International Office will conduct annual training with your teams, either virtually or in person.
Annual training.
Application turnaround
As a valued recruitment partner, we will commit to providing a high level of service and support to your clients.

Application turnaround time will be 48 hours*.

Marketing and promotion
We will provide access to digital marketing assets.
University marketing and promotional assets on request.
Compliance stage turnaround
Students who are ‘CAS ready’** can expect swift processing times.
Within five working days of being CAS ready.
Issue resolution
As your first point-of-contact the International Office will aim to respond to and investigate any issues promptly.
Initial acknowledgement within 24 hours, during university working hours.
Partnership development
We will review our partnership annually and work with you to identify opportunities for growth.
Annual review.

*Turnaround time is measured from the point at which an application record becomes active in our system (the day after it is received) to the point when the Admissions team makes first contact. This may include issuing an offer, requesting further information or providing a general status update for programmes that require, for example, an interview or tutor review. Application processing typically takes place Monday–Friday. During the January/February peak period, turnaround times can be up to 72 working hours. For programmes that require an interview or test, as well as MRes applications and advanced entry applicants, processing may take longer.

**A CAS-ready student is one who has completed any required pre-CAS interview and received CAS panel approval, had their CAS request approved (where applicable), gone Unconditional Firm (UF), paid their deposit and submitted any required financial documents that have been successfully verified. Students who require a CAS interview and/or further scrutiny of their application can expect a longer processing time.

A SUPPORTIVE RELATIONSHIP

Your commitment to us

Understand Brighton’s unique selling points, academic offerings and admissions rules.

Ensure you are compliant with the Agent Qualify Framework.

Provide full student support from initial enquiry to registration.

Stay up-to-date on UK visa regulations.

Attend at least one annual training or familiarisation session, either virtually or in person.

Ensure your offer holders complete their next steps by our deadlines.

Share marketing materials with us for approval before release.

Support us by sharing market insights.